City’s eServices will be offline from this afternoon until Saturday afternoon

14 November 2025

The City of Cape Town would like to inform residents and the public that the City’s eServices portal will be unavailable from 17:00 today, 14 November, until 14:00 on Saturday, 15 November 2025. This outage is necessary to allow for scheduled maintenance.

The following e-Services will be affected:
• Careers
• Contraventions
• Conveyancing
• Debt Management Collections
• Development Management
• E-Billing
• E-Procurement
• Events Permitting
• Events Support and Management Application
• Energy Services
• Environmental Health
• Facilities Booking
• Fault reporting/Service requests tool
• Informal Trading Bays (ITPS) - Informal Trading Permit Solution
• Municipal Accounts: Account statements, Smartmeter
• Online Rebates
• Online Valuation Objections
• Rates Clearance
• Vehicle Licensing
• Work Order Management

Please make use of the following communication channels for urgent requests:

Service	Contact Details
Water and sewer-related	Email: water@capetown.gov.za Website: www.capetown.gov.za/servicerequests SMS: 31373 WhatsApp: 060 018 1505
Public Emergency Communication Centre (PECC)	Call: 021 480 7700 or 107
Blocked stormwater drains and potholes	Email (office hours): transport.info@capetown.gov.za
Transport Information Centre	Email: transport.info@capetown.gov.za
Electricity	Email: power@capetown.gov.za SMS: 31220 WhatsApp: 060 018 1505
Accounts and general inquiries	Email: accounts@capetown.gov.za